Return & Refund Policy for Orea Botanica

At Orea Botanica, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to help with returns and refunds.

1. Eligibility for Returns

To be eligible for a return, items must:

Be unused, unopened, and in the same condition as when you received them
Be returned within 14 days of receiving your order
Include all original packaging, labels, and accessories

2. Non-Returnable Items

The following items are not eligible for return:

Used or opened skincare products
Gift cards
Sale or clearance items marked as final sale

3. How to Initiate a Return

To start a return, contact us at:

Email: contact@oreabotanica.com
Phone: +1 609 332 9654

We will provide a return authorization and instructions on how to ship the item back to us.

4. Refund Process

Once your return is received and inspected, we will notify you via email regarding your refund status. Approved refunds will be processed to your original payment method within 7-10 business days.

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item. We will arrange for a replacement or full refund.